FAQ - Frequently Asked Questions
1. Do you ship to the UAE and internationally?
Yes! We offer domestic shipping across the UAE and worldwide international shipping. Shipping rates and delivery times vary by destination and will be calculated at checkout.
2. How long does delivery take?
- UAE orders: 1–3 business days
- International orders: 5–12 business days depending on location
We’ll send you a tracking link as soon as your order is shipped.
3. How can I track my order?
Once your order is dispatched, you’ll receive an email with a tracking number and a link to track your shipment.
4. Do you accept returns?
Yes, we accept returns within 14 days of receiving your order. Items must be unused and in original packaging. Contact us at contact.easycosy@gmail.com to start a return.
5. What if I receive a damaged or incorrect item?
Please contact us immediately at contact.easycosy@gmail.com with your order number and a photo of the issue. We’ll resolve it as quickly as possible.
6. What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, and digital wallets like Apple Pay and Google Pay. AED and major international currencies are supported.
7. How can I contact customer service?
You can reach us via our Contact Us page or email us directly at contact.easycosy@gmail.com
We typically respond within 24 hours.